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TLC & You
Customer Service
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 Customer service is at the heart of TLC's mission. When you contact a TLC support technician, you get more than a voice on the phone. You receive an outstanding and unexpected level of service, backed by our company's dedication to libraries. This dedication is more than just a concept -- it's a team of trained professionals, who are committed to answering your questions.
Since 1974, we've listened to librarians and answered their needs with solutions that deliver. We back our products with service that's unmatched in the industry. How do we do this? By having people--not machines--answer our support lines. When you call our Inwood, West Virginia headquarters for technical support, you'll talk to a person, instead of being lost in a complicated voice mail system.
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 24/7 Support
The Support Department at TLC's headquarters in Inwood, W.Va., is staffed from 6:30 a.m. to 9 p.m. Eastern time Monday through Friday, so customers talk to a person, not an answering machine. After-hours emergency support is available 24 hours a day, seven days a week. TLC's Web-based support is also available. Access up to date technical information on our customer Web sites and converse with your colleagues on our special listserves.
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Headquarters: 800.325.7759 | Denver: 877.694.1452 | Singapore: 65.6236.1450
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