TLC Customer Satisfaction Surveys

INWOOD, W.Va. (Feb. 2, 2011) – The Library Corporation received glowing endorsements from its customers in Perceptions 2010: An International Survey of Library Automation. The report, compiled each of the past four years by journalist Marshall Breeding of Library Technology Guides (www.librarytechnology.org), gauges libraries' overall satisfaction with their automation systems and vendors. The information is based on surveys that Breeding distributes to library systems worldwide.

"This report, based on survey responses from over two thousand libraries, aims to give some measure of how libraries perceive their current environment and probes at their inclinations for the future," Breeding wrote.

The report released on Jan. 27 notes that TLC was a "very strong" performer among public, school, academic, and special libraries. A total of 105 TLC libraries responded to the 2010 survey and gave overall high marks to our company and its products and services.

Breeding asked libraries to rate their automation systems, services, and vendors on a scale of 0 to 9, with 0 being "Not Satisfied" and 9 being "Very Satisfied." The median scores for TLC were:

• Satisfaction with current integrated library system (ILS) – 8
• Satisfaction with ILS vendor – 8
• Likelihood that library will purchase its next ILS from the same vendor – 8
• Satisfaction with vendor's customer support services – 8
• Improvement of vendor's customer support from previous year – 8
• Likelihood that library will consider purchasing an open source ILS – 2

The survey results were gratifying because TLC prides itself on offering top-tier automation solutions and unparalleled service and support. Our goal is to constantly improve so that TLC libraries will always have the tools and resources they need to thrive.

For the complete Perceptions 2010: An International Survey of Library Automation report, click here or visit www.librarytechnology.org/perceptions2010.pl.